Training your optical team

Total votes: 340
During a staff training session you tell your optician, “When you sell AR lenses, say X.”  
We’ve all tried training our staff this way, and whether “X” is effective or not, invariably we have trouble making it stick.  Is the problem “X” or the way we’re training and teaching our staff?
Frank Pigneri, Sr. Manager of Customer Training and Development at Essilor is the guest on our show.  He discusses some of the finer points of optical training, what should be included in a good training program, when to do it, how to make it stick as well as a host of other great topics related to staff education.


Date: Wednesday, September 27, 2017


How do you sign up to listen to: Training your Optical Team

I would like to listen to the show where Frank Pigneri is the guest.

Thank you!

Click on one of the links above to Listen to the Show

New to PowerHour

Add new comment

Plain text

  • No HTML tags allowed.
  • Web page addresses and e-mail addresses turn into links automatically.
  • Lines and paragraphs break automatically.
This question is for testing whether or not you are a human visitor and to prevent automated spam submissions.